Cancellation Policy & Damage/Cleaning Policy
To secure a booking, a deposit of $..... is payable at the time of booking. The deposit is required to confirm the booking and reserve the vehicle for the agreed date and time.
By paying a deposit, you agree to the following conditions:
At Paradise Dream Limousines, we understand that plans can change, and we strive to be as flexible as possible. If your plans suddenly change, alert us immediately. Depending on vehicle availability a reschedule is the favourable option. However, due to the nature of our bookings and vehicle scheduling, the following cancellation fees apply:
- Cancellations made before 30 days of the booking date:
A Full refund of deposit will be returned to you and will be refunded within 14 business days.
- Cancellations made within 30 days of the booking date:
A 50% cancellation fee of the deposit amount paid will be refunded within 14 business days.
- Cancellations made within 7 days of the booking date:
A 100% cancellation fee applies - No refund available.
- No-shows on the day of service:
You will be charged the full booking amount for services booked.
All cancellations must be made in writing (email or text message) and will be confirmed by our office or Jeremy directly. Refunds (if applicable) will be processed within 10 business days of cancellation confirmation to a bank account of your choice.
Cancellations made by us (Paradise Dream Limousines)
We may cancel the booking due to unforeseen circumstances (vehicle breakdown, driver unavailability, severe weather/acts of nature).
In such events we will endeavour to provide you with as much notice as possible, we will discuss options and if another vehicle is available.
You will be offered the choice of a full refund of amount paid OR alternative hire date (subject to availability).
Our vehicles are maintained to the highest standards to ensure a safe and enjoyable experience for every passenger. To protect our fleet and provide quality service, the following conditions apply:
- Damage to the vehicle:
The client (or the person who made the booking) is responsible for any and all damages caused to the vehicle by themselves or their guests during the booking period.
The full cost of repair or replacement will be charged to the client.
- Excessive cleaning or soiling:
A minimum cleaning fee of $250 will apply if a passenger vomits or leaves the vehicle in an unsanitary condition.
Additional charges may apply if professional detailing is required.
- Smoking and prohibited substances:
Smoking and the use of illegal substances are strictly prohibited in all vehicles. Failure to comply may result in immediate termination of service, police enforcement and additional cleaning or repair fees
